Vendor Management Best Practices
Even if you don’t directly work with vendors or outside agencies as part of your current role, chances are you’ll come into contact with them at some point in your career. Below are the top vendor management best-practices that you can use to create a mutually beneficial relationship that will advance your organization’s goals.
Many organizations utilize vendors to take on projects non a regular basis because they don’t have the right people in the company to take on the task. Vendors offer organizations an extensive list of services depending on the nature of the industry. Companies who provide vendor services can be contracted for almost anything from consulting and marketing, to digital solutions and services.
As vendors take on more and more clients, it can be hard to feel like you’re more than just a number. In fact, the more organizations makes use of the vendor strategym the vendor needs the attention of the organization to deliver on the outcomes in the contract. Here’s a list on the best vendor management practices:
Best Vendor Management Practices
1. Build and maintain the relationship
In working with new vendors, it is essential to build a relationship with your point of contact and make sure that communication between the two parties are smooth sailing. Getting to know each other, including understanding each other’s needs, expectations, preferred method of communication and best times to meet — these can help you save you hours of lost time and aggravation in the future.
2. Set expectations and define desires
It is important to establish expectations and define your goals as it is part of the vetting process when you’re looking for a new vendor. It is also vital that the vendor has a clean track record in delivering quality outputs, however, it shouldn’t end after the contract is signed. Time and time again, both parties should be able to revisit their expectations with one another. If the ball is getting dropped somewhere it needs to be identified and addressed to keep things moving smoothly.
Being able to list down your desires and focus on it is another key topic to address both in the vetting process and throughout your relationship with a vendor. Many times an organizations’ desires or goals will change over time and that needs to be communicated to the vendor. Don’t be afraid to push vendors to provide the best quality output that they can create. Following this strategy can help both you and the vendors to explore new skills.
3. Provide insight to current and future needs
Vendors and organizations need are made to coexist; so, although you’re from two different companies, both parties expect quality outputs and deliverables. One thing that should be considered is to use your vendors’ experience with other companies, knowledge of the industry, and input when you’re trying to develop the best strategy in organizing projects. Who knows, maybe the company could provide resources that aren’t part of your team.
4. Challenge them to “work for it!”
No matter what, you have to remember that you’re the client. That means your vendors should work hard to keep you happy. Push them to come up with innovative ideas, strategies, and resources.
Your primary task is to regularly monitor the expectations and desires that both sides have established from the very beginning. Make sure that the system or the regulations that both parties have agreed upon are being followed truthfully. If you’re not getting what you want from a vendor after addressing the issue or restructuring your system, move on. Don’t forget to always provide the vendor with feedback.
5. Do what’s best for your organization
No matter what, you should always do what’s best for your organization. Working with vendors might tempt you to conform with their brand, mission, values, or goals. Always hold firm on your organization’s mission and vision so both parties wouldn’t end up having a toxic relationship. Having a complete overview of your style will save time and frustration as they create solutions. Provide vendors with what they need to complete the job and nothing that could put your organization in jeopardy.
Ultimate Technical Solutions Inc
If you are looking for someone to manage your vendors, choose Ultimate Technical Solutions Inc. We can streamline your processes, reduce operating costs, and free up your IT team’s time. With our vendor management solutions, we partner with suppliers to negotiate equitable arrangements, resolve issues, and handle the solutions. For more information about our services, contact us at (504) 370-2102.